Customers as Nodes and Why WordPress.org Should Not Scare You
In-between browser refreshes I caught a glimpse to a link to this Drupal Developers discussion -> Why WordPress.org Should Scare You …
Suffice it to say it is a fascinating read and perhaps the comments are most telling …
Essentially the story in said link holds true for most brands and companies, not just code jockeys and developers, in that it warns that anybody or group* that puts themselves first and losses sight of ultimate customer, is well, you can read for yourself but most likely headed way of legacy of T.Rex - once great and groovy, but now refined to museum exhibits …
Now I’m not saying WordPress is mecca …
Yet in the past I’ve spent time with Joomla, Drupal, and more CMS solutions than most people care to count … I even started my CMS hunting journeys when WordPress was then known as b2 / cafelog - okay I’m dating myself, but fortunately I’m also happily married and dating is thing of the past but I digress …
My point is this - after reading the robust comment thread on Drupal I then gleamed towards the top of my browser to see the url and laughed when I read aloud -> “http: site dot org /node/136294″ …
It was in particular the directory / folder name “node” that got me … not “discussion” … not “conversation” … not “debate” … not “thread” … but “node” … yikes … if there is anything more telling about who comes first, code or customers, please … and not that the url makes or breaks it when it comes to inspiring or discouraging discussions but I do believe it hints at focus …
On a separate venture capital forum I read a post about how url design is in the top five business decisions a new dot com can decide, right under achieving funding and securing top tier management team … in that case the author argued, “Can you imagine if Facebook had to re-design their user profile url path after they had 200,000 users or more …”
Accordingly, moral of the story (and this post) = code jockeys and brand managers can learn a lot from each other …
Which essentially can be distilled to common denominator -> Serve Your Client First and Foremost, and You’ll Thrive! …
This is also something that the best chefs know instinctually - e.g., great food and service at market rates = eternal food chain of happy repeat customers!
Bon Appetit! And a toast to those who serve the best, repeatedly!
*as of March 26th 2011, perhaps my favorite comment in the Drupal thread was from John Overall -> “a Camel is a Horse designed by committee.” … Yikes - having lived in condos with incompetent boards, group think is scary but lone wolves aren’t always better so somewhere between the two might be happy medium ..??..





We were drinking champagne and losing our shirts. Well, technically we were loosening our shirts button by button, but it was obvious to all around us that ultimately the shirts were on their way to becoming untethered to our bodies as we sat pool side in Puerto Vallarta drinking Veuve Clicquot champagne flavored with fresh strawberries.